Why do I keep getting logged out?

Our systems are designed to allow people to stay logged in for months at a time. On occasion, there are certain engineering events that cause people to be logged out, but these are rare.

If you find that you are getting logged out regularly (like, daily), it is probably because of the cookie policies of your browser.

In order to track login sessions, websites place a unique identifier in the browser to identify you when you return. Different web browsers have different cookie policies, and if the browser you are using refuses to honor our request to keep the cookie for a long time, then the session will be lost and you will be logged out.

TLDR: If you are getting logged out repeatedly, try a different browser, or check to see if you’ve got any extra privacy tools installed that could be dropping the cookie.