{"xsrfToken":"840e85869cabcc197dc64c10db357c76dbc2a4ef_lout","branding":{"id":"1","key":"esd","name":"Fintel","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eda86bbe-e117-4424-856d-a953d1f82c06/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDBiZTFhOS02NzBiLTQ5OTgtOTA0Yy05OWU2ZDY5MTlhYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkYTg2YmJlLWUxMTctNDQyNC04NTZkLWE5NTNkMWY4MmMwNiI6WyJyZWFkIl19LCJleHAiOjE3MzEyMDYwNzYsIm5iZiI6MTczMTIwNTQ3Nn0.oILH-wjIAiYt2gPSy9JqlhwYQYSM7Yo2Bv-5H15GlPY&client=dd0be1a9-670b-4998-904c-99e6d6919ab7&mode=fit","logoId":"eda86bbe-e117-4424-856d-a953d1f82c06","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#087515","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"esd","projectId":10000,"serviceDeskId":1,"name":"Fintel","description":"<p>Welcome! You can raise a Fintel service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://fintelio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://fintelio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://fintelio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://fintelio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://fintelio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://fintelio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fintelio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d0041869-eb37-3041-b43d-97529b5f10db","appLinkName":"System Confluence","appLinkUrl":"https://fintelio.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://fintelio.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":1,"kbLinkDomainURLs":["https://fintelio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDBiZTFhOS02NzBiLTQ5OTgtOTA0Yy05OWU2ZDY5MTlhYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzEyMDY2NzYsIm5iZiI6MTczMTIwNTQ3Nn0.PI2Ruzm-yLsU-Ykq0sXNEDxogkCqwljpNOiYv1liHbI","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"dd0be1a9-670b-4998-904c-99e6d6919ab7","tokenDurationInMins":20}},"kbPage":{"id":1802256,"title":"How quickly will I receive alerts?","url":"https://fintelio.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1802256","space":{"key":"KB","name":"Knowledge Base","id":33014},"serviceDeskIds":[1],"appLinkId":"d0041869-eb37-3041-b43d-97529b5f10db","idInString":"1802256","projects":[{"projectId":10000,"serviceDeskId":1,"portalId":1}]}}